Shipping policy

Last updated: August 24, 2026

Welcome to Sylwyna. This Shipping Policy explains where and how we ship your order, and what to expect at each step. By placing an order, you agree to the terms below.

Shipping Destinations

We currently ship within the United States only. We do not offer international shipping at this time. Shipping availability is confirmed at checkout based on the delivery address provided.

We do not ship to APO/FPO addresses, freight forwarders, or other restricted locations.

Shipping Cost

We offer shipping discounts for orders that meet‑the‑threshold. Final shipping cost is subject to the rate displayed at checkout.

Order Processing & Delivery Time

Order processing times are estimates and begin once your order is processed in our system.

- In-stock items: typically ships within 1–3 business days

- Other items: typically ships within 7–10 business days

Processing times may vary due to inventory availability, order volume, holidays, or unforeseen operational factors.

Estimated carrier transit time after shipment is 3–10 business days, depending on location. Delivery times may be affected by carrier delays, weather, holidays, or other factors beyond our control.

Shipping Confirmation & Tracking

Once your order is packed and scanned by the carrier, you will receive a shipping confirmation email with tracking information. Tracking activity may take several hours to update after carrier pickup.

You may also track your order by logging into your Sylwyna account and navigating to My Orders, or by creating an account using the same email address used at checkout if you purchased as a guest.

Shipping Insurance

All Sylwyna shipments are fully insured while in transit through authorized carriers. We take responsibility for loss, theft, or transit-related damage occurring before confirmed delivery.

For your protection, we cannot change the delivery address once an order has shipped. Rerouting packages through the carrier may void transit insurance.

Packaging & Discreet Delivery

Orders are shipped in discreet, unbranded outer packaging that does not display jewelry branding, product value, or contents. Your jewelry is presented in a Sylwyna jewelry box designed for safekeeping and gifting.

Delivery Issues

If a package is marked as delivered but not received, please first check with neighbors, building management, or reception; look for a delivery notice from the carrier; or contact the carrier directly for confirmation. If the issue remains unresolved, please contact Sylwyna Customer Care. All shipments are insured, and we will assist with next steps.

Please report any delivery discrepancies or damaged items to Sylwyna Customer Care within 48 hours of the recorded delivery date to ensure a timely insurance claim.

Gifting & Alternate Addresses

You may ship an order directly to a recipient by entering their delivery address at checkout. Sylwyna supports gifting for celebrations, milestones, and meaningful occasions.